Dialpad Contact Center honored for improving customer service technology and customer experience
SAN FRANCISCO, September 28, 2021–(BUSINESS WIRE)–Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced that TMC, a global, integrated media company, has named Dialpad Contact Center as a 2021 Contact Center Technology Award winner, presented by CUSTOMER magazine.
“Dialpad Contact Center is designed to modernize the inbound call center through cloud-based technology and built-in Voice Intelligence, empowering agents to deliver personalized support at scale,” said Vincent Paquet. “Dialpad Contact Center helps agents deliver exceptional customer experiences and we are honored by CUSTOMER Magazine’s recognition of Dialpad’s innovative cloud communications solutions.”
Dialpad Contact Center is the leading AI-powered, enterprise cloud contact center solution, designed to fit the demands of modern customer support teams. Through a combination of real-time artificial intelligence and natural language processing capabilities, an intuitive user interface and easy-to-use admin functions, Dialpad Contact Center offers a welcome departure from traditional call center software complexity while promoting better agent performance and higher customer satisfaction. Dialpad Contact Center enables agents to deliver personalized support at scale. With real-time coaching that provides answers on-demand, plus native integrations to help desks and ticketing systems, customer service agents have a single place to focus, troubleshoot and resolve. Rather than impersonal automation, Dialpad’s digital, voice-first contact center empowers agents to elevate customer experience with more personalized service.
“Congratulations to Dialpad for being awarded a 2021 CUSTOMER Magazine Contact Center Technology Award. Dialpad Contact Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize their achievement.”
This 16th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.
Results of the 2021 CUSTOMER Contact Center Technology Award will be published in CUSTOMER Magazine online and on TMCnet.
Dialpad is the global leader in AI communications for business, transforming how the world works together. Dialpad customers benefit from truly unified business and customer communications, including a cloud business phone system, text and team messaging, video meetings, and the world’s most advanced AI-powered contact center — all in one beautiful app. More than 7,000 innovative brands and millions of people use Dialpad to connect their teams from anywhere including Motorola Solutions, Netflix, T-Mobile, Twitter, Uber and WeWork. Visit www.dialpad.com for more information and to request a demo.
Since 1982, CUSTOMER magazine (formerly Customer Interaction Solutions) has been the voice of the call/contact center, CRM and teleservices industries. CUSTOMER has helped the industry germinate, grow, mature and prosper, and has served as the leading publication in helping these industries that have had such a positive impact on the world economy to continue to thrive. Through a combination of outstanding and cutting-edge original editorial, industry voices, in-depth lab reviews and the recognition of the innovative leaders in management and technology through our highly valued awards, CUSTOMER strives to continue to be the publication that holds the quality bar high for the industry. Please visit http://www.customer.tmcnet.com.
Through education, industry news, live events and social influence, global buyers rely on TMC’s content-driven marketplaces to make purchase decisions and navigate markets. As a result, leading technology vendors turn to TMC for unparalleled branding, thought leadership and lead generation opportunities. Our in-person and online events deliver unmatched visibility and sales prospects for all participants. Through our custom lead generation programs, we provide clients with an ongoing stream of leads that turn into sales opportunities and build databases. Additionally, we bolster brand reputations with the millions of impressions from display advertising on our news sites and newsletters. Making TMC a 360 degree marketing solution, we offer comprehensive event and road show management services and custom content creation with expertly ghost-crafted blogs, press releases, articles and marketing collateral to help with SEO, branding, and overall marketing efforts. For more information about TMC and to learn how we can help you reach your marketing goals, please visit www.tmcnet.com and follow us on Facebook, LinkedIn and Twitter, @tmcnet.
For more information about TMC, visit www.tmcnet.com.
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